西門子和Salesforce聯手，加速服務化并提高制造盈利能力
http://www.debgrams.com 2024-01-18 17:02 《中華工控網》翻譯
Siemens and Salesforce Team Up to Accelerate Servitization and Drive Manufacturing Profitability
西門子和Salesforce聯手，加速服務化并提高制造盈利能力
Siemens Digital Industries Software announced the new Teamcenter SLM app on Salesforce AppExchange. Developed by Siemens in collaboration with Salesforce, the app connects product engineering and product service operations by bringing together the Teamcenter Service Lifecycle Management solution from the Siemens Xcelerator portfolio of industry software with Salesforce Manufacturing Cloud and Salesforce Service Cloud. This new app enables manufacturers to adopt more service-centric business models, improve the customer experience and increase service revenue.
西門子數字化工業軟件宣布在在Salesforce AppExchange推出新的 Teamcenter SLM 應用程序。該應用程序由西門子與 Salesforce 合作開發，將西門子 Xcelerator 行業軟件產品組合中的 Teamcenter 服務生命周期管理解決方案與Salesforce Manufacturing Cloud和Salesforce Service Cloud相結合，將產品工程和產品服務運營打通。這款新應用程序使制造商能夠采用更多以服務為中心的業務模式，改善客戶體驗并增加服務收入。
“Siemens and Salesforce are coming together to enable manufacturers to connect to their customers in whole new ways through this innovative integration of service lifecycle and customer relationship platforms,” said Zvi Feuer, senior vice president of Digital Manufacturing, Siemens Digital Industries Software. “Through our new collaboration with Salesforce, we’re helping manufacturers move to servitization through a closed loop integration that brings together product knowledge with the full customer story. The app delivers an enhanced customer service experience that can revolutionize service operations, foster collaboration between engineering and service teams and drive enhanced customer satisfaction - by delivering the right information at the right time in a single, centralized location.”
西門子數字化工業軟件數字制造軟件高級副總裁 Zvi Feuer 表示：“西門子與 Salesforce 強強聯手，通過服務生命周期軟件和客戶關系平臺的創新集成，助力制造企業以全新方式與客戶建立聯系。此外，通過與 Salesforce 的新合作，我們正在幫助制造商通過閉環集成轉向服務化，將產品知識與完整的客戶案例結合在一起。該解決方案能夠通過統一出口在正確的時間交付正確的信息，有助于增強客戶服務體驗，推動服務運營變革，促進工程與服務團隊之間的協作，最終提高客戶滿意度。”
Benefits of the new Teamcenter SLM app include improving operational efficiency through a better first-time-fix ratio, reducing the cost of service and helping to improve alignment between sales and service efforts. Equipped with the right asset information, tools and inventory, service teams can improve the customer service experience and drive revenue growth.
全新的Teamcenter SLM 能夠提高首次修復率，有助于增強運營效率，降低服務成本，在銷售和服務團隊之間實現更好的一致性。基于正確的資產信息、工具和庫存，服務團隊可以改善客戶服務體驗并推動收入增長。
The app also gives greater visibility for technicians and field staff into customer asset information alongside the graphically rich product data, managed in Teamcenter–helping service activities to complete successfully the first time. With access to Einstein, Salesforce’s AI technology, the app can scan knowledge articles created from service plans authored in Teamcenter to help find resources and solutions. With easy access to service data, manufacturers can drive continuous product improvement as lessons learned through service events become part of each asset’s digital twin.
此外，該應用程序還能夠幫助技術人員和現場工作人員更好地管理在 Teamcenter 中儲存的客戶資產信息和產品數據，提供更加高效迅捷的服務。通過訪問 Salesforce 的人工智能技術 Einstein，Teamcenter SLM 可以掃描基于 Teamcenter 服務計劃的知識類文章，幫助用戶查找合適的資源和解決方案。對于服務數據的輕松訪問為制造企業帶來了產品上的持續改進，在服務中所累積的經驗成為各項資產數字孿生的重要構成。
“We’re excited to partner with Siemens to help manufacturers increase efficiency, provide better service, and open new revenue streams,” said Achyut Jajoo, SVP & GM of Manufacturing and Automotive, Salesforce. “By bringing together Salesforce, which is powered by real-time data and AI, with Siemens’ Teamcenter service lifecycle management, we can help advance digital transformation across the sector and empower manufacturers to deliver better service while generating new revenue streams.”
Salesforce 制造和汽車業務高級副總裁兼總經理 Achyut Jajoo 表示：“我們很高興能夠與西門子達成合作，共同助力制造企業提高效率，使其能夠憑借更好的服務增加新的收入來源。Salesforce 的實時數據以及人工智能技術，與西門子的 Teamcenter 服務生命周期管理解決方案相結合，能夠加快行業的數字化轉型進程。”
The Teamcenter SLM app is available now on Salesforce AppExchange.
Teamcenter SLM 應用程序現已已上線Salesforce AppExchange。
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